What makes a prospective customer choose your product or service rather than going with some other company? Do you imagine it’s the great customer service you provide? Is it the wonderful relationship your sales rep establishes? Of course, these positive features will influence a prospective customer’s decision, but there is another aspect of your business […]
This past week marked 15 years since I left the corporate world and struck off on my own. After all this time, I can confidently say, “I’ve made it.” That’s not to say that I’ve learned everything I need to know or that I don’t have ongoing improvements to make. But I think I’ve figured […]
I just finished wrapping up this year’s final session of our “Rock Your Productivity Time Management Program.” It’s a virtual program that helps people drive more revenue in fewer hours so they’ll have more time to do things they really want to do. During the final session, participants are asked to imagine one habit that, […]
At first glance you might think I’m encouraging you to pick a fight with a TSA agent and then consume copious amounts of your favorite hoppy beer while swarmed by security guards. I wouldn’t recommend any of these choices unless you enjoy spending time in an airport detention room, reflecting on your ill-guided transgressions. What […]
I love the fact that my personal and business lives intersect around limit-busting. With the business training, development and coaching work that I do, I usually have to do some mind excavation with my clients as a prelude for more breakthroughs. It’s often subtle (they don’t always realize it’s happening because I’m using secret “Jedi” […]
I was having coffee this morning and enjoying the sunrise. My mind was quieter than usual (because the house was quieter than usual). And I was thinking about Will Turner who recently completed his first Double Ironman. (That’s basically swimming, running, and biking for 33 hours straight!) I was marveling—not only at his physical stamina and […]
You have no doubt heard, read or seen stories about prospectors in olden days searching for gold. Perhaps an image of a crusty old man bent over a running brook and repeatedly examining for glitter in the bottom of his pan comes to mind. The prospector knew that he could repeat the process over and […]
Proving yourself repeatedly in the marketplace results in greater numbers of people hearing about you, reading about you, and seeing you in action—and this is key for success in any professional endeavor. I recently wrote an article about ways to gain more “street cred,” (i.e. a reputation for consistently “delivering the goods”) and I presented […]
You have undoubtedly heard the quote, “Knowledge is power.” I love a good quote, but I have to say that this one drives me crazy. I have lobbied against it in my own training with clients for years. When people say it, you usually see heads nod in complacent acceptance, like it should be taken […]
A few days ago I met with an old friend and colleague who was thinking about starting her own business and was concerned about establishing credibility as a newcomer in her chosen field. Anyone in her position would likely share this concern, of course. Whether you’re a rookie sales person or a seasoned small business […]
